Frequently Asked Questions

You are always in control of your subscription. Whether you need to take a quick break or adjust your schedule, pausing or skipping your next box is simple. Follow these steps to manage your subscription:

• Log in to your account: Sign in here using the email address associated with your subscription.
• Locate your subscription: Find your subscription box on your dashboard and click the Edit button next to the image.
• Adjust your preferences: Select Skip to pause your upcoming order, or update the delivery frequency to receive your boxes at a pace that works best for you.
• Need further assistance? If you need to pause for an extended period or would prefer our support team to handle it for you, please reach out to us anytime at support@mrsquilty.com we're always happy to help!

Let’s get you back in. Here's what to check:

• After your first order, we sent you an email with the subject line: “Activate your account – Mrs. Quilty”.
  
• Can’t find it? Check your spam or junk folders - it might’ve landed there by mistake.
  
• Log in here using the same email you used at checkout.
  
  Still stuck? Email us at support@mrsquilty.com and we’ll help you get back on track.

Let’s get that sorted! A few things to check:

• One discount at a time - if there’s already a promotion applied (like 10% off or a free gift), other codes won’t work
  
• Look at your cart - if you see a discount already applied, that might be the reason your code is not working.
  
• Double-check the code - make sure there are no typos, spaces, or missing letters
  
• Has it expired? Some codes are time-limited
  
  
  Still not working? Reach out to us at support@mrsquilty.com - we’re happy to take a look and help.

We understand plans change. To cancel an order, just email us at support@mrsquilty.com as soon as you can.

Just a heads-up: canceling your subscription does not automatically cancel an order that’s already been placed. If your box hasn’t shipped yet, we’ll do our best to catch it in time.

All bonus patterns (like seasonal or animal-themed ones) are sent digitally to the email you used at checkout.

• Check your inbox and spam folder for a message with the subject: “Your Mrs. Quilty PDF Patterns Are Here”.
  

Still can’t find them? Email us at support@mrsquilty.com and we’ll resend them right away.

Your free gift is packed right inside your box - it’s not shipped separately.

• Even if it shows up as a separate line on your order summary, it’s included with everything else in your box.
  
• You’ll find a full list of what's inside in your printed magazine, including which item is the gift.
  

Not sure if you received it? Send us a photo of what was inside your box to support@mrsquilty.com - we’ll help confirm and make it right if anything’s missing.

Mrs. Quilty Box is a subscription service that delivers a curated selection of quilting fabrics and tools to your doorstep every month. Each box contains 17+ handpicked items worth over $90, including:

• 12 pieces of premium, limited collection 100% cotton fabrics
• A magazine with unique templates
• Surprise gifts & much more

All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!

After you subscribe, a box filled with quilting fabrics and tools is sent to you each month with no repeating items!

The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time without strings attached.

Mrs. Quilty Box makes quilting fun and easy with a monthly delivery of special projects and top-quality cotton fabrics — twice as much as rival boxes at a much lower price!

All your items are valued at over $90 and come with step-by-step instructions from quilting experts for all skill levels.

Our focus on quality, affordability, the joy of unboxing, and providing expert guidance sets Mrs. Quilty Box apart, making every quilting project one of a kind.

At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process. This allows us to surprise you each month, enhancing the unboxing experience.

For any concerns, like damaged, missing, or duplicate items, please email us at support@mrsquilty.com with a photo. We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.

If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@mrsquilty.com. Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured, your satisfaction remains our foremost concern.

• Subscription Boxes: Your very first box is packed with love and shipped out immediately, reaching your doorstep within 2–6 days! After that, recurring boxes ship on the 9th of every month.
• Non-Subscription Items: Many of our individual items are dispatched from our international warehouse and typically arrive within 14 business days of shipping. If you're ordering a non-subscription item and don't see immediate tracking updates, please don't worry! Your package is safely on its way to the US, and new tracking details will appear as soon as it arrives state-side and passes local scan points.

You are always in control of your subscription. Whether you need to take a quick break or adjust your schedule, pausing or skipping your next box is simple. Follow these steps to manage your subscription:

• Log in to your account: Sign in here using the email address associated with your subscription.
• Locate your subscription: Find your subscription box on your dashboard and click the Edit button next to the image.
• Adjust your preferences: Select Skip to pause your upcoming order, or update the delivery frequency to receive your boxes at a pace that works best for you.
• Need further assistance? If you need to pause for an extended period or would prefer our support team to handle it for you, please reach out to us anytime at support@mrsquilty.com we're always happy to help!

Absolutely! Opt for our Pre-Paid Plans and enjoy significant savings:

• 3-Month Plan: Cut 3% off your bill. Fewer payments, more quilting.
• 6-Month Plan: Get a 6% discount. Ideal for dedicated quilters.
• 12-Month Plan: The ultimate choice with 9% savings for a full year of quilting fun.

All plans come with FREE shipping, making your quilting supplies even more affordable.

Absolutely! Quilting is a wonderful, thoughtful gift that offers creativity, relaxation, and a sense of accomplishment. Giving a Mrs. Quilty subscription is easy:

• At Checkout: Enter your own payment and billing details so that you are the one charged.
• Delivery: Enter the recipient's name and shipping address in the shipping details section so the box is delivered directly to their doorstep.
• Manage with Ease: You have full control over the subscription in your account portal. If you’d like to gift just one box, you can easily manage or cancel the subscription settings after your initial purchase.

When you resubscribe after cancellation, we ensure your boxes pick up right where you left off. Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one. If you encounter any issues, please contact us at support@mrsquilty.com.

Any changes to your shipping address, payment info, or other account details can be made by logging into your account. Please remember to set any new shipping address as the default.

No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. Use this link below:

https://mrsquilty.com/account/register

You have complete control over your subscription and can cancel at any time with no commitments. To cancel, please follow these steps:

• Log in to your account: Sign in here using the email address linked to your subscription.
• Locate your subscription: On your dashboard, select the Edit button next to your active subscription.
• Request cancellation: Scroll to the bottom of the page and click Cancel subscription.
• Confirm cancellation: Select a reason for canceling and follow the prompts to complete the process. You will not receive any further charges.

We accept a variety of payment methods, including Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and American Express.

• Initial Charge: Your first box is charged at the time of subscription.
• Recurring Charges: Subsequent payments are automatically processed on the 9th of each month for a seamless experience.
• Pricing & Discounts: The base price of your first box determines your ongoing monthly rate. Please note that discount codes apply to the first box only.

Because subscription charges recur monthly, some financial institutions may flag them as international or unexpected transactions. If your payment is declined, please contact your bank to authorize international payments and approve future charges from Mrs. Quilty.

Standard US shipping is $5.97, and shipping to Hawaii and Alaska is $9.97.

Moving? No problem! Please follow these simple steps to update your delivery address for all future shipments:

• Log in to your account portal.
• On your dashboard, scroll down to the Shipping and Payment section.
• Click Edit below your current address.
• Enter your new details and save the changes. Please ensure your new address is set as your default to prevent any issues with upcoming deliveries.

Moving & Recent Orders

If you have recently been charged or have an upcoming shipment, here is how to handle a change of address:

• If your order has already shipped: Unfortunately, once a package is in transit, we are unable to cancel or reroute it. Please update your address in your account portal immediately (following the steps above) so all future deliveries arrive at your new home. We recommend checking with the current resident at your previous address if possible. If you need further help, please reach out to our team at support@mrsquilty.com.
• If your order is unfulfilled (not yet shipped): Please contact us immediately at support@mrsquilty.com. Let us know your new address as soon as possible, and we will do our best to update your order details before it leaves our warehouse!

Your happiness is our top priority. If you are unsatisfied with your Mrs. Quilty Box, you have a 30-day money-back guarantee. Simply contact us at support@mrsquilty.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.