How Can We Help You?

How to Log In

To access your account, please log in at mrsquilty.com/account/login using the email address you used at checkout.

Didn’t receive your activation email?

After your first order, we sent an email with the subject line: “Activate your account – Mrs. Quilty”. Please double-check your spam or junk folders, as it may have been filtered there by mistake.

"My email is invalid" / Already Subscribed?

If you are already a subscriber but encounter an "invalid email" message when trying to log in, you simply need to link your existing subscription to your online profile. Please create a profile using your subscription email address here: Create Your Account. This will connect your subscription history to your online account.

Still having trouble?

We’re here to help! If you’re still unable to access your account, please reach out to us and our team will get you sorted out.

We accept a variety of payment methods, including Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and American Express.

• Initial Charge: Your first box is charged at the time of subscription.
• Recurring Charges: Subsequent payments are automatically processed on the 9th of each month for a seamless experience.
• Pricing: The base price of your first box determines your ongoing monthly rate.

Payment Declined?

Because subscription charges recur monthly, some financial institutions may flag them as international or unexpected transactions. If your payment is declined, please contact your bank to authorize international payments and approve future charges from Mrs. Quilty.

Updating Your Payment Method

You can easily update your card details at any time by following these steps:

1. Log in to your account portal and scroll down to the Shipping and Payment section.
2. Click Edit below your listed payment card.
3. Select Send when prompted to request a secure link via email.
4. Check your email inbox (and spam folder) for the link, then follow the instructions to complete your update.

You are always in control of your subscription. Whether you need to take a quick break or adjust your schedule, pausing or skipping your next box is simple. Follow these steps to manage your subscription:

1. Log in to your account: Sign in here using the email address associated with your subscription.
2. Locate your subscription: Find your subscription box on your dashboard and click the Edit button next to the image.
3. Adjust your preferences: Select Skip to pause your upcoming order, or update the delivery frequency to receive your boxes at a pace that works best for you.

Need further assistance?

If you need to pause for an extended period or would prefer our support team to handle it for you, please reach out to us, we're always happy to help!

All digital patterns, including seasonal and animal-themed collections, are delivered directly to the email address used at checkout.

Please check your inbox as well as your spam or junk folders for an email with the subject line: “Your Mrs. Quilty PDF Patterns Are Here”.

If you still cannot locate your patterns, please contact our support team and we will gladly resend them to you right away.

When will my box be shipped?

• Subscription Boxes: Your very first box is packed with love and shipped out immediately, reaching your doorstep within 2–6 days! After that, recurring boxes ship on the 9th of every month.
• Non-Subscription Items: Many of our individual items are dispatched from our international warehouse and typically arrive within 14 business days of shipping.

How much is shipping?

Standard US shipping is $5.97, and shipping to Hawaii and Alaska is $9.97.

How do I track my box?

As soon as your package leaves our warehouse, we'll send a tracking link to the email address you used at checkout. Keep an eye out for an email with the subject line: “Your Mrs. Quilty box is on the move! 🚚” simply open it and click “Track your order” to follow its journey.

If you're ordering a non-subscription item and don't see immediate tracking updates, please don't worry! Your package is safely on its way to the US, and new tracking details will appear as soon as it arrives state-side and passes local scan points.

If you still cannot track your order, please contact our support team and we will gladly assist you right away.

I've moved and need to change my delivery address.

Moving? No problem! Please follow these simple steps to update your delivery address for all future shipments:

1. Log in to your account portal.
2. On your dashboard, scroll down to the Shipping and Payment section.
3. Click Edit below your current address.
4. Enter your new details and save the changes. Please ensure your new address is set as your default to prevent any issues with upcoming deliveries.

Moving & Recent Orders

If you have recently been charged or have an upcoming shipment, here is how to handle a change of address:

• If your order has already shipped: Unfortunately, once a package is in transit, we are unable to cancel or reroute it. Please update your address in your account portal immediately (following the steps above) so all future deliveries arrive at your new home. We recommend checking with the current resident at your previous address if possible. If you need further help, please reach out to our team.
• If your order is unfulfilled (not yet shipped): Please contact us immediately. Let us know your new address as soon as possible, and we will do our best to update your order details before it leaves our warehouse!